Table of Content
The home offers a warm, friendly, comfortable and safe environment and we promote and support personal choices and individual care at all times. This care home provides dementia friendly care services and is based in East Anglia. Read our listing to view its CQC rating, customer reviews and detailed contact information.
Handford House Care Home does provide care for people with Dementia. We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice. The profile score is a measure of how much information has been provided. Buying a ‘home for life plan’, or ‘lifetime lease’, gives you the right to live in a property until you die or move to a care home. This might enable you to live somewhere you couldn’t otherwise afford.
Care home group
The manager was responsible for monitoring the quality and safety of the service and asked people for their views so that improvements identified were made where possible. The organisation also carried out quality assurance visits, set action plans and checked the actions had been undertaken. Following that last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the quality of care a support people received to at least good. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The Care Quality Commission is the official regulator for the care sector. They inspect care homes and care services to make sure they are safe, caring, effective, responsive and well-led.
The care home accepts younger and elderly adults with physical disabilities. The staff we spoke with told us that the manager was supportive, easy to approach and listened to what they had to say. The manager also told us that they felt supported by the organisation and by their direct line manager, who visited the service regularly to offer support and to check compliance. We saw evidence that the service was flexible and made changes as required to ensure people were kept safe.
Get the full PDF inspection report
For example staffing levels were based on the assessed needs of the people. If necessary, because of unforeseen circumstances, staffing levels would be increased to ensure people’s needs were met. We saw that the staff interacted with people who lived in the service in a caring, respectful and professional manner. One person said that staff were, "Alright." Another person told us, "I couldn’t find anything to complain about." We saw that the staff were provided with training in safeguarding vulnerable adults from abuse, Mental Capacity Act and Deprivation of Liberty Safeguards , which was updated every year. This meant that staff were provided with the information that they needed to ensure that people were safeguarded.
The questions included; how do you rate the standard of care delivery in the home and how do you rate the standard of how telephones enquiries are handled? Forty-five questionnaires were returned and 87% of the questions were answered positively. Of those sent to the professional bodies, 12 were returned and 96% of them were positive. Care plans were not all up to date; the information within them was not always current. We could not be confident that people always received the care and support they needed. People received support from staff that were mainly kind and caring.
Frequently asked questions about Handford House Care Home
You can see what action we told the provider to take at the back of the full version of the report. We last inspected this service in April 2017 and rated the service as ‘requires improvement’ in all key questions. We involve residents in the planning of our weekly activities timetables and offer one-to-one bespoke and tailored opportunities as requested. Enjoy support in your own home and continue to live the life you want with our homecare service. If you are looking for care, if you think a family member needs support, or if you want to know what services are available for carers, find the information you need in the pages below.
If you select, or we only have available, a non-standard room in the care home, the additional cost for that non-standard room will have to be met by top-up payments. If you or a loved one are experiencing signs and symptoms of dementia, you might be feeling scared, uncertain about the future and unsure where... Our catering team prides itself on producing food of the highest quality, using local suppliers to create fresh, homemade dishes each day. Residents may request food not on the menu by discussion and arrangement with the chef. Our chef fully assesses all dietary needs, including likes and dislikes, allergies.
Care provided
Residents and families are able to enjoy our gardens and two patio areas with raised flower beds and seating available and we have a large activities room with a cinema screen. Handford House provides care and support appropriate to the needs of each individual, in a friendly, warm and supportive atmosphere. Those ads you do see are predominantly from local businesses promoting local services. A party was organised at Handford House care home, which cares for up to 52 people in Cumberland Street, by home manager Lucy Osborne, who joined last November.
See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. We saw records which showed that the health and safety checks were carried out in the service regularly and action was taken if equipment was found to be faulty or unsafe. This included regular visual checks and servicing of equipment such as hoists, the fire alarm panel and wheelchairs. Regular fire safety and legionella tests and checks were carried out, which showed that people were protected from unsafe or poorly maintained equipment. Staff were not always deployed effectively in order that they could meet people’s needs effectively. During that inspection, we found that, there were insufficient numbers of staff on duty; staff were not always deployed effectively in order that they could meet people's needs effectively.
Activities are always tailored and designed to benefit each individual. Our aim is to always help improve quality of life and create a stimulating, friendly environment where each person has the choice of opportunity to contribute. Archived services are ones which are no longer part of a provider's registration with CQC. You can find out more about archived services and how you can use the information on our page about searching for the history of care services. People had clear care plans in place in relation to COVID-19, this ensured risks could be mitigated and people could be supported in a personalised way. People living at Handford House Care Home and the staff were undertaking COVID-19 testing in line with Government guidance.
Both the registered manager and the staff understood their obligations under the Mental Capacity Act and Deprivation of Liberty Safeguards . People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Yes, Handford House Care Home provides care designed to meet the challenges faced by people living with dementia. Also known as Care & Repair agencies, are local non-profit organisations set up to help older people think about, plan, finance and organise work on their homes. These services tackle smaller repair jobs, including installing safety & security devices. They are provided by many local Age UKs as well as other organisations.
They were respectful of people’s privacy and dignity and offered comfort and reassurance when people were distressed or unsettled. Staff also made sure that people who were becoming unwell were referred promptly to healthcare professionals for treatment and advice about their health and welfare. Staff had received the training they needed to understand how to meet people’s needs. They understood the importance of gaining consent from people before delivering their care or treatment.
Handford House Care Home provides Nursing, Dementia and Respite care. Handford House Care Home offers Dementia, Older People (65+), Physical Disabilities and Younger Adults care. In claiming this listing, you are confirming that this service belongs to you and you agree to only upload true and accurate information. You acknowledge and agree that we may request verification and identity and address documents and information from you in order to complete fraud prevention and identity and address verification checks. If this is your business, you can claim it and manage the information shown to care seekers. Set up an account and claim your listing, to update your company name, address, telephone number and service information.
For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Where shortfalls or concerns were raised they were dealt with quickly. People who used the service were provided with the opportunity to participate in activities which interested them.
